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Mater wins prestigious health care award

Monday, 8 February 2010

Mater Health Services has been recognised as a leader in organisational development at the Australian Council on Healthcare Standards Quality Improvement Awards 2010.

Mater’s submission, titled "People Matter at Mater", was a winner in the Non-Clinical Service Delivery Category.

People and Learning Executive Director Caroline Hudson said her team had worked tirelessly since 2008 to “revolutionise human resources, leadership and learning functions in a complex tertiary Catholic health care facility”.

“We designed and implemented a series of highly integrated projects and strategic improvements to enact a shift from traditionalist and disparate human resources and education services into a sophisticated, seamless and fully integrated “People and Learning” division,” Ms Hudson said.

The projects and strategic improvements included:

  • “Wish You Were Here” incentive campaign.
  • Mater Leaders Program and Mater Managers Program.
  • Streamlining, centralisation and stabilising of cross-campus functions: clinical education, recruitment, management/leadership development and rostering.
  • Mater Diploma of Enrolled Nursing Program.
  • Integrated clinical student placement model.
  • Creation of the Nurse the Nation exchange program.
  • Creation of a People Portal online: a one-stop shop for employees and managers to access all relevant tools, forms, information, development, Mater corporate materials, and other People & Learning activities through a unique log-in.
  • ClEAR Performance Development
  • Focusing on internal business process re-engineering, lean principles (waste reduction) and action learning cycles, to ensure seamless service delivery to the Mater business and continuous improvement internally.
  • Establishment of Service Level Agreements to ensure accountability for, and sustainability of, outcomes.

“This division provides externally benchmarked best practice services to a complex health care provider, advancing the multiple clinical and business areas of Mater Health Services in their evolution towards “One Mater”,” Ms Hudson said.

An initial transition phase, between 2005 and 2008, saw re-organising of the Mater People & Learning structure, and the division taking initial steps towards its early aim of becoming recognised as an “Employer of Choice”.

“In the two years since 2008, that initial shift has merely served as the foundation for a program of highly integrated projects allowing Mater to leap into the best practice realm,” she said.

“Through obliteration of traditional boundaries, integration of functions and processes aligned around client service and patient needs, strong leadership, progressive sustainable strategic planning and unrelenting evaluation and measurement of results, the division has achieved outstanding outcomes over the past two years on behalf of Mater Health Services.”

Founded in 1996, the Australian Council on Healthcare Standards Quality Improvement Awards recognise achievement and encouragement for quality improvement activities, programs or strategies that have been implemented into healthcare organisations.