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Mater delivers Australia’s best private hospitals

Thursday, 8 September 2011

Mater delivers Australia’s best private hospitals

Mater has topped a list of Australia’s best private hospitals, taking out the top two positions in the nation’s largest survey of patient satisfaction conducted by Medibank Private.

Mater Private Hospital Redland was named Australia’s best private hospital and—for the second year running—the best hospital in the state followed by Mater Mothers’ Private Hospital, which received the National Silver Award and also the State Silver Award.

Mater Private Hospital Brisbane and Redland Executive Director Don Murray said receiving this kind of recognition from patients was a great accomplishment for the Mater team.

“These awards are testament to the hard work and dedication of our team of staff at Mater," Mr Murray said.

“From specialists and nurses to midwives and support staff, everyone works with one goal in mind—the delivery of exceptional care.

“We survey our patients every week of every year; from there we try to learn and grow to ensure we provide the highest level of care and service for our patients.”

Cheryl Clayton, Tracey Hutley, Medibank Private's Cindy Shay and Don Murray

Above: Cheryl Clayton, Tracey Hutley, Medibank Private's Cindy Shay and Don Murray

Medibank Group Executive, Provider Relations, Cindy Shay, said the survey results were a very positive reflection of the service delivery at Queensland’s private hospitals and showed the experience of most private hospital patients was a positive one.

“The survey results indicate that, overall, Australians are very satisfied with the standard of care provided in the private health system,” Ms Shay said.

Medibank Private’s Hospital Experience Survey analysed 22,600 responses covering 140 private hospitals in the largest and most authoritative survey of its type undertaken by a health fund in Australia.

The survey covers every stage of the hospital experience, from pre-admission to discharge and follow-up, respondents sharing their thoughts on everything from the standard of medical treatment provided, to privacy levels, cleanliness and food quality.

Across the whole survey, responses showed high levels of satisfaction with clinical staff, including the attitude of health professionals and their clinical skills.

Other areas where respondents indicated high levels of satisfaction were the standard of communication from hospital staff, in particular the explanation of treatment and clarity of doctors and nurses.

View Media Release (PDF version)