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Locals help shape the future of Mater Private Hospital Springfield

Thursday, 11 August 2016

Locals help shape the future of Mater Private Hospital Springfield
Mater Private Hospital Springfield has appointed seven consumer representatives, to sit on a newly created Patient and Family Advisory Council.
The Council will play a key role in helping Mater shape its services, utilising consumer experience and knowledge to improve the patient experience.
Director of Mater Private Hospital Springfield Fritha Mackay acknowledged the importance of engaging with consumers to support the successful integration of health, education and research for a healthy community.
“We continue to strengthen partnerships with consumers across Mater Private Hospital Springfield to allow the perspectives of our patients, their families and carers to contribute directly into the planning, delivery and evaluation of exceptional care.
“Our hope is that our positive and passionate consumer representatives will be a conduit between the community and the hospital,” said Fritha.
Quarterly meetings will focus on future service planning, the review of information provided to patients, quality risk and safety outcomes and feedback, and employee education. In the Council’s first meeting they were offered the opportunity to participate in upcoming clinical training, sharing Mater’s focus on education and providing exceptional care with the community. 
The representatives are from a diverse range of backgrounds, with experience ranging across security, immigration, health and science, aviation, customer service, and as full time carers and parents.
As part of the application process, applicants were asked to outline their experience within the healthcare sector – whether that is in caring for an ill family member, working in the industry, or as a potential patient. They were also asked about their approach to providing feedback and to identify healthcare priorities for the Springfield health community. 
The consumer representatives have been appointed for a two year term. 

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Tags: community, healthcare, Mater Private Hospital Springfield, patient