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Patient representative

Mater has a patient representative available to them if they have any compliments or concerns regarding their care. If a patient feels that their concern has not been resolved appropriately, Mater’s patient representative can be of assistance.

The patient representative can provide:

  • information about patients rights and responsibilities
  • information about how to pass on a compliment, comment, concern or complaint about the care provided
  • answers to questions about hospital policies, procedures and services
  • support for communicating any suggestions for improving our care
  • help to take appropriate action.

Mater’s patient representative can be contacted by telephoning 07 3163 8303 or patients in hospital can ask a Mater staff member to arrange a visit.